Preview Tool

Cisco Bug: CSCvt67680 - Correcting email address does not initiate the SSO login proceedure.

Last Modified

Apr 27, 2020

Products (1)

  • Cisco Webex Teams

Known Affected Releases


Description (partial)

1. Observing inconsistency between SSO login procedure for Webex Teams application (MAC and Windows) vs web browser version.
2. Users who input incorrect email address, press the "Use a different email address" button and afterwards using correct email address are not correctly redirected to the IdP site.

- Webex Teams account in the organization with SSO enabled.

Steps to reproduce:
1. Open Webex Teams for Windows/MAC.
2. Login with wrong email address (wrong domain for instance).
3. Click Login.
4. Click "Use a different email address".
5. Enter the correct email address.
6. Click Login.
7. User is prompted to enter password and will not be redirected to the IdP Login page.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.