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Cisco Bug: CSCvt67680 - Correcting email address does not initiate the SSO login proceedure.

Last Modified

Apr 27, 2020

Products (1)

  • Cisco Webex Teams

Known Affected Releases

unspecified

Description (partial)

Symptom:
1. Observing inconsistency between SSO login procedure for Webex Teams application (MAC and Windows) vs web browser version.
2. Users who input incorrect email address, press the "Use a different email address" button and afterwards using correct email address are not correctly redirected to the IdP site.

Conditions:
- Webex Teams account in the organization with SSO enabled.

Steps to reproduce:
1. Open Webex Teams for Windows/MAC.
2. Login with wrong email address (wrong domain for instance).
3. Click Login.
4. Click "Use a different email address".
5. Enter the correct email address.
6. Click Login.
7. User is prompted to enter password and will not be redirected to the IdP Login page.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
  • Related Community Discussions
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