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Cisco Bug: CSCvt67257 - MRA (activation code onboarding) registration fail after reset service mode

Last Modified

Jun 02, 2020

Products (1)

  • Cisco IP Phone 8800 Series

Known Affected Releases

1.0(0)

Description (partial)

Symptom:
IP Phone failing to Complete Handshake with GDS Server using Activation Codes.  Giving Errors that Certificate doesn't match truststore. 

From the logs we see:
3492 INF Apr 01 11:58:55.967240 dnsmasq[1397]: reply activation.webex.com is <CNAME>^M
3493 INF Apr 01 11:58:55.967287 dnsmasq[1397]: reply gds.huron-dev.com is <CNAME>^M
3494 INF Apr 01 11:58:55.967312 dnsmasq[1397]: reply gds.cf-c.na-prod1.huron-dev.com is <CNAME>^M
3495 INF Apr 01 11:58:55.967335 dnsmasq[1397]: reply cf-c-haproxy-external-1231971599.us-east-1.elb.amazonaws.com is 52.86.172.220^M
3496 INF Apr 01 11:58:55.967358 dnsmasq[1397]: reply cf-c-haproxy-external-1231971599.us-east-1.elb.amazonaws.com is 35.172.26.181^M
3497 INF Apr 01 11:58:55.978417 dnsmasq[1397]: reply activation.webex.com is <CNAME>^M
3498 INF Apr 01 11:58:55.978451 dnsmasq[1397]: reply gds.huron-dev.com is <CNAME>^M
3499 INF Apr 01 11:58:55.978475 dnsmasq[1397]: reply gds.cf-c.na-prod1.huron-dev.com is <CNAME>^M
3500 INF Apr 01 11:58:55.978643 dnsmasq[1397]: reply cf-c-haproxy-external-1231971599.us-east-1.elb.amazonaws.com is NODATA-IPv6^M

3505 NOT Apr 01 11:58:56.479204 (1407-1477) edge_gateway-Verify Cert[0]: No Trust Store available^M
3506 ERR Apr 01 11:58:56.479344 (1407-1477) edge_gateway-Verify Cert[0]: Certificate doesn't match from truststore: [***None***]^M
3507 ERR Apr 01 11:58:56.680629 (1407-1477) edge_gateway-atls_handshake: Failed to get valid server response status_code=>[500]^M

Conditions:
Phone Onboarding using Activation Codes via Cisco Cloud GDS Servers.  Phone does not trust the GDS Server Certificate.
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