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Cisco Bug: CSCvt67257 - MRA (activation code onboarding) registration fail after reset service mode

Last Modified

Jun 02, 2020

Products (1)

  • Cisco IP Phone 8800 Series

Known Affected Releases


Description (partial)

IP Phone failing to Complete Handshake with GDS Server using Activation Codes.  Giving Errors that Certificate doesn't match truststore. 

From the logs we see:
3492 INF Apr 01 11:58:55.967240 dnsmasq[1397]: reply is <CNAME>^M
3493 INF Apr 01 11:58:55.967287 dnsmasq[1397]: reply is <CNAME>^M
3494 INF Apr 01 11:58:55.967312 dnsmasq[1397]: reply is <CNAME>^M
3495 INF Apr 01 11:58:55.967335 dnsmasq[1397]: reply is^M
3496 INF Apr 01 11:58:55.967358 dnsmasq[1397]: reply is^M
3497 INF Apr 01 11:58:55.978417 dnsmasq[1397]: reply is <CNAME>^M
3498 INF Apr 01 11:58:55.978451 dnsmasq[1397]: reply is <CNAME>^M
3499 INF Apr 01 11:58:55.978475 dnsmasq[1397]: reply is <CNAME>^M
3500 INF Apr 01 11:58:55.978643 dnsmasq[1397]: reply is NODATA-IPv6^M

3505 NOT Apr 01 11:58:56.479204 (1407-1477) edge_gateway-Verify Cert[0]: No Trust Store available^M
3506 ERR Apr 01 11:58:56.479344 (1407-1477) edge_gateway-Verify Cert[0]: Certificate doesn't match from truststore: [***None***]^M
3507 ERR Apr 01 11:58:56.680629 (1407-1477) edge_gateway-atls_handshake: Failed to get valid server response status_code=>[500]^M

Phone Onboarding using Activation Codes via Cisco Cloud GDS Servers.  Phone does not trust the GDS Server Certificate.
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