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Cisco Bug: CSCvt65662 - NullPointerException during PCCE 4K/12K fresh install when Rogger is simplexed in the CSV

Last Modified

Jul 13, 2020

Products (1)

  • Cisco Packaged Contact Center Enterprise

Known Affected Releases

12.0(1)ES

Description (partial)

Symptom:
Observing the following exception in tomcat logs
java.lang.NullPointerException
	at com.cisco.ccbu.cce.unifiedconfig.api.inventory.InventoryUtilities.getMachineAddressObjOrNull(InventoryUtilities.java:1982)
	at com.cisco.ccbu.cce.unifiedconfig.api.inventory.InventoryUtilities.getMachineAddress(InventoryUtilities.java:1921)
	at com.cisco.ccbu.cce.unifiedconfig.api.inventory.InventoryUtilities.getMachineAddressOrThrow(InventoryUtilities.java:1906)
	at com.cisco.ccbu.cce.unifiedconfig.api.inventory.InventoryUtilities.getDiagnosticPortalRestClient(InventoryUtilities.java:2067)
	at com.cisco.ccbu.cce.unifiedconfig.api.inventory12k.validators.InventoryImportBaseValidator.getDMPNumbersOnRouter(InventoryImportBaseValidator.java:184)
	at com.cisco.ccbu.cce.unifiedconfig.api.inventory12k.validators.InventoryImportBaseValidator.validateRouterDMPNumber(InventoryImportBaseValidator.java:158)

Conditions:
When performing PCCE 4K/12K fresh install, provide the information for only one side Rogger or Router machine. (i.e. Simplexed Rogger / Router in the CSV data)
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