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Cisco Bug: CSCvt65656 - Database API Exceptions are not handled during PCCE 4K/12K fresh install

Last Modified

Jun 15, 2020

Products (1)

  • Cisco Packaged Contact Center Enterprise

Known Affected Releases

12.0(1)ES

Description (partial)

Symptom:
Seeing the following exception in the tomcat logs
exception=com.cisco.ccbu.api.jaxb.error.ApiException: The user name or password for the web service https://10.10.10.21:443 was not correct.
	at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.processErrorResponse(RESTClient.java:134)
	at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.analyzeClientResponse(RESTClient.java:108)
	at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.makeRequest(RESTClient.java:258)
	at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.makeRequest(RESTClient.java:262)
	at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.makeRequest(RESTClient.java:192)
	at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.get(RESTClient.java:288)
	at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.get(RESTClient.java:277)
	at com.cisco.ccbu.cce.unifiedconfig.api.inventory12k.validators.InventoryImportFreshInstallValidator.validateDatabases(InventoryImportFreshInstallValidator.java:132)
	at com.cisco.ccbu.cce.unifiedconfig.api.inventory12k.validators.InventoryImportFreshInstallValidator.validateFreshInstall(InventoryImportFreshInstallValidator.java:91)

Conditions:
During PCCE 4K/12K fresh install, when the unifiedconfied API is not able to retrieve the list of MS SQL databases configured on one of the AW, RGR machines.
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