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Cisco Bug: CSCvt65034 - Finesse 12.5 - Finesse agents do not reflect team specific desktop layout

Last Modified

Sep 03, 2020

Products (1)

  • Cisco Finesse

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
Finesse agents do not reflect team specific desktop layout

Consider the scenario. 
- Agent 1 and Agent 2 are part of Team A
- In Finesse Admin page for the Team A changes to the desktop layout are made. 
- Agent 1 or 2 when logs in they see the team specific desktop layout. 
- Add Agent 3 to team A and have agent 3 login , Agent 3 reflects the global desktop layout and not the team specific. 

Note: Other team specific setting likes NOT Ready reason codes , wrap up codes are correctly seen by agents.

Conditions:
Finesse 12.5
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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