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Cisco Bug: CSCvt64703 - 8861 Wireless (Wi-Fi) phone VPN not registering after a change in the configuration

Last Modified

May 15, 2020

Products (13)

  • Cisco IP Phone 8800 Series
  • Cisco IP Phone 7841
  • Cisco IP Conference Phone 7832
  • Cisco IP Phone 8851
  • Cisco IP Phone 8865
  • Cisco IP Phone 7821
  • Cisco IP Phone 8811
  • Cisco IP Phone 8845
  • Cisco IP Phone 8861
  • Cisco IP Phone 7861
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Known Affected Releases

12.7(1)

Description (partial)

Symptom:
8861 IP Phones are not registering to CUCM after successfully connecting to Phone VPN and utilizing the Wireless (Wi-Fi) network.

The 8861 Phone VPN component will establish via Wireless (Wi-Fi) Network successfully, however the 8861 will show "Phone is registering" continuously and not register to CUCM.

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NOTE:
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8861's on HW REV 15 or higher will need to be aware that you're not able to downgrade FW(Firmware) as 12.7.1 is the baseline FW. 

Also note 8861 defect CSCvt11376 for 8861's on HW REV 15 not being able to connect to VPN.

8861's on HW REV 14 and lower can disregard.
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This defect impacts 8811/41/51/61 desktop phone HW versions V01~V07, V08~V14, V15+

Conditions:
A change in the phone configuration that may require phone to reset and drop the current DHCP IP address.

The VPN will connect via Wireless (Wi-Fi) successfully, however the 8861 will show "Phone is registering" continuously and not connect.

******************************************************************************************************************************
NOTE:
******************************************************************************************************************************
8861's on HW REV 15 or higher will need to be aware that you're not able to downgrade FW(Firmware) as 12.7.1 is the baseline FW. 

Also note 8861 defect CSCvt11376 for 8861's on HW REV 15 not being able to connect to VPN.

8861's on HW REV 14 and lower can disregard.
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