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Cisco Bug: CSCvt64370 - Teams Application on MAC consuming high amounts of RAM

Last Modified

Jun 19, 2020

Products (1)

  • Cisco Webex Teams

Known Affected Releases

unspecified

Description (partial)

Symptom:
Customer is having high RAM using with Teams Application on MAC. The consumption slowly increases in time and can go anywhere up to 10 GB.

Conditions:
Problem observed on Mojave 10.14.3 and Catalina 10.15.3
Teams app versions confirmed to be affected:
3.0.15092.0
3.0.15131.0
3.0.15164.0

Related Community Discussions

Cisco Web Teams for OS X v3.0.15164.0 memory usage grows from 168 MB to 874 MB
I'm using Cisco Webex Teams version v3.0.15164.0 on Mac OS X Catalina 10.15.4.  When I first start the app, the mac activity monitor app's memory tab shows the Teams process has a size of 168 MB. At the end of my 8-hour work day, during which I received zero messages and sent 2 messages containing only a few words of text, the activity monitor shows the Teams app has a size of 874 MB.  After restart, the Teams app goes back to the original size. This smells like a massive memory leak to me!   Anyone ...
Latest activity: May 01, 2020
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