Guest

Preview Tool

Cisco Bug: CSCvt63379 - SFTP and file-service restarting due to an OutOfMemory condition

Last Modified

Aug 07, 2020

Products (1)

  • Cisco DNA Center

Known Affected Releases

DNAC1.3.3.1

Description (partial)

Symptom:
Cisco DNA Center's file-service and SFTP service may crash due to an OutOfMemory condition.

$ magctl service status file
Name:           file-service-77594569bb-bw9gf
Namespace:      fusion
Node:           x.x.x.x/x.x.x.x
Start Time:     Mon, 23 Mar 2020 03:53:57 +0000
Labels:         pod-template-hash=3315012566
                serviceName=file-service
                version=7.1.109.62434
Annotations:    <none>
Status:         Running
IP:             x.x.x.x
Controlled By:  ReplicaSet/file-service-77594569bb
Containers:
  file-service:
    Container ID:   docker://38bced14202fd798693ee1ccf9aef99a12fa24a4e480ddcdd6f666210da4a7ed
    Image:          maglev-registry.maglev-system.svc.cluster.local:5000/fusion/file-service:7.1.109.62434
    Image ID:       docker-pullable://maglev-registry.maglev-system.svc.cluster.local:5000/fusion/file-service@sha256:c0fa0457483e9c9ce3241a0153c77081d6dfdadfb910a1b96ee8510445129686
    Port:           16020/TCP
    Host Port:      0/TCP
    State:          Running
      Started:      Mon, 23 Mar 2020 09:40:17 +0000
    Last State:     Terminated
      Reason:       OOMKilled
      Exit Code:    137
      Started:      Mon, 23 Mar 2020 09:34:12 +0000
      Finished:     Mon, 23 Mar 2020 09:39:52 +0000
    Ready:          True
    Restart Count:  32

                 node.kubernetes.io/unreachable:NoExecute for 300s
Events:
  Type     Reason     Age                From              Message
  ----     ------     ----               ----              -------
  Warning  Unhealthy  45m (x6 over 5h)   kubelet, x.x.x.x  Readiness probe failed: OCI runtime exec failed: exec failed: cannot exec a container that has stopped: unknown
  Normal   Pulled     21m (x31 over 5h)  kubelet, x.x.x.x  Successfully pulled image "maglev-registry.maglev-system.svc.cluster.local:5000/fusion/file-service:7.1.109.62434"
  Normal   Created    21m (x31 over 5h)  kubelet, x.x.x.x  Created container
  Normal   Started    21m (x31 over 5h)  kubelet, x.x.x.x  Started container
  Warning  Unhealthy  18m                kubelet, x.x.x.x  Readiness probe errored: rpc error: code = Unknown desc = container not running (7ae8d40824bd96b7ab6667f981c6d578a2909a31e7adf555206fb47370b6c8e3)
  Normal   Pulling    14m (x32 over 5h)  kubelet, x.x.x.x  pulling image "maglev-registry.maglev-system.svc.cluster.local:5000/fusion/file-service:7.1.109.62434"
  Warning  BackOff    8m (x37 over 5h)   kubelet, x.x.x.x  Back-off restarting failed container

Conditions:
This condition was observed after an upgrade to Cisco DNA Center 1.3.3.1.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.