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Cisco Bug: CSCvt61935 - RTMT alerts are generated by default on 100 agent OVA UCCX builds

Last Modified

Oct 01, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
Mar 30 16:53:04 hiho-uccx-125pub local7 2 : 40863: hiho-uccx-125pub.carlsagan.local: Mar 30 2020 23:53:04.211 UTC :  %UC_RTMT-2-RTMT_ALERT: %[AlertName=CriticalServiceDown][AlertDetail= Service operational status is DOWN.#012Cisco Cloud Connect Container Manager,Docker Engine.#012The alert is generated on Mon Mar 30 16:53:04 PDT 2020 on node hiho-uccx-125pub.][AppID=Cisco AMC Service][ClusterID=][NodeID=hiho-uccx-125pub]: RTMT Alert

Conditions:
IP IVR 12.5

utils service list shows 
Cisco Cloud Connect Container Manager[STOPPED]  Component is not running
Docker Engine[STOPPED]  Component is not running

When you go to Cloud Connect page, the error is  "Requisite memory is not available to run Cloud Connect"
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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