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Cisco Bug: CSCvt61337 - Cisco Unified Attendant Server Logging path changes to ARC connect

Last Modified

Apr 06, 2020

Products (1)

  • Cisco Unified Attendant Consoles

Known Affected Releases

12.0(5)

Description (partial)

Symptom:
ICD or SVR logs are no longer writing to the default directory path.
%ALLUSERSPROFILE%\Cisco\CUACA\Server\Logging\SVR\ICD.log
%ALLUSERSPROFILE%\Cisco\CUACA\Server\Logging\SVR\ICDService.log

Logs will appear to be missing or have stopped writing.

Logs will be written to the following paths instead
%ALLUSERSPROFILE%\Arc\Arc Connect\Server\Logging\SVR\ICD.log
%ALLUSERSPROFILE%\Arc\Arc Connect\Server\Logging\SVR\ICDService.log

Conditions:
Collecting SVR/ICD logs from the default directory path's and data is missing.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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