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Cisco Bug: CSCvt61287 - ENH: Supervisor initiated agent ready does not show up in both Live and Historical report.

Last Modified

May 04, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)

The Agent State Detail Report (Historical Data) and the Recent State History Report (Live Data) should show the Ready reason for an agent moved into the Ready state by a supervisor.

Supervisor changes agent's state in Finesse.
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