Cisco Bug: CSCvt61287 - ENH: Supervisor initiated agent ready does not show up in both Live and Historical report.
May 04, 2020
- Cisco Unified Contact Center Express
Known Affected Releases
Symptom: The Agent State Detail Report (Historical Data) and the Recent State History Report (Live Data) should show the Ready reason for an agent moved into the Ready state by a supervisor. Conditions: Supervisor changes agent's state in Finesse.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases