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Cisco Bug: CSCvt61287 - ENH: Supervisor initiated agent ready does not show up in both Live and Historical report.

Last Modified

May 04, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.0(1)

Description (partial)

Symptom:
The Agent State Detail Report (Historical Data) and the Recent State History Report (Live Data) should show the Ready reason for an agent moved into the Ready state by a supervisor.

Conditions:
Supervisor changes agent's state in Finesse.
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