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Cisco Bug: CSCvt59569 - ESA content scanner update 11.4.7.x triggering message scanning errors on protected documents

Last Modified

Jun 02, 2020

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

11.1.1-042 11.1.2-023 12.0.0-419 12.1-071 12.5.0-066 12.5.1-037

Description (partial)

Symptom:
The ESA is generating message scanning errors when utilizing "password-protected' (attachment protection) message/content filters.

After the message scanning error occurs, the filter in question is skipped.

Fri Mar 27 09:17:56 2020 Info: MID 408681 was marked unscannable due to extraction failures. Reason: Error in extraction process.
Fri Mar 27 09:17:56 2020 Warning: MID 408681: scanning error (name='password_Test.pdf', type=document/pdf): password protected

Conditions:
This issue occurs on ESA/CES devices with content scanners updated to the following:

CLI> contentscannerstatus
Content Scanner Tools  11.4.17.3529.10.11351086
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