Guest

Preview Tool

Cisco Bug: CSCvt58982 - Python crash after execution "support filelist" or "support diagnostic" from the bootcli.

Last Modified

Apr 22, 2020

Products (1)

  • Cisco Firepower 9300 Series

Known Affected Releases

2.3(1.145)

Description (partial)

Symptom:
Firepower-module2>support filelist
Traceback (most recent call last):
File "/opt/bootcli/cisco/cli/bin/list_files.py", line 7, in <module>
from cli.common.util import completer
ImportError: No module named cli.common.util
Firepower-module2>support ?

Firepower-module2>support diagnostic
Traceback (most recent call last):
File "/opt/bootcli/cisco/cli/bin/diagnostic.py", line 11, in <module>
from cli.common.util import completer
ImportError: No module named cli.common.util
Firepower-module2>exit

Conditions:
When trying to execute "support filelist" or "support diagnostic" from the bootcli, faced an error and python crash.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.