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Cisco Bug: CSCvt57222 - Reporting on SMA stalls if certain reporting data from WSAs result in IndexError

Last Modified

Jun 19, 2020

Products (1)

  • Cisco Content Security Management Appliance

Known Affected Releases

12.5.0-636 12.5.0-658

Description (partial)

Reporting on Cisco Security Management appliance will stop working after SMA shows below error in reportd logs 

Encountered error while processing export files: ('db/ merge_raw_data|196', "<type 'exceptions.IndexError'>", 'list index out of range', '[aggregator/ _process_export_files|593] [aggregator/ _process_db_files|1019] [aggregator/ _process_db_rows|1041] [db/ write|153] [db/ write_row|984] [db/ _insert_using_row_exists_strategy|937] [db/ _merge_row|887] [db/ merge|206] [db/ merge_raw_data|196]')

1) Cisco Advanced Malware Protection (AMP) enabled on WSA
2) WSAs configured for centralized reporting with SMA
3) Race condition on WSA causing un-parseable reporting data to be generated and sent to SMA
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