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Cisco Bug: CSCvt55488 - Cisco Unified Contact Center Express Administration and Operations Guide, 12.0(1) certs process

Last Modified

Apr 24, 2020

Products (1)

  • Cisco Finesse

Known Affected Releases

12.0(1)

Description (partial)

Symptom:
When following the recommended restarts, agents logging will not be able to login to the secondary node (Notification service).  Agents logging into the Pub will be presented with the cert for the Subscriber :7443 that cannot be accepted.  They can X out of this, but Live Data will not load on the Publisher (Socket.IO service restart needed).  CUIC Serviceability also should be restarted.

Service that should be restarted on both nodes
CUIC Reporting
CUIC Serviceability
Socket.IO
Notification Service
Finesse Tomcat
Cisco Tomcat

A full reboot is cleaner.

Conditions:
Following this document will cause UCCX to not function optimally.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/maintain_and_operate/guide/uccx_b_uccx-admin-and-operations-guide-120/uccx_b_uccx-admin-and-operations-guide-120_chapter_010101.html?bookSearch=true#reference_23C298DDB397483761B45A5018BD2579

Step 9
After the upload is complete, sign out from the Platform Admin page of Finesse. 
Step 10
Restart Cisco Tomcat on the primary Unified CCX node. 
Step 11
Restart Cisco Finesse Tomcat on the primary Unified CCX node. 
Step 12
Restart Cisco Unified Intelligence Center Reporting Service. 
Step 13
Restart Unified CCX Notification Service. 

Note
It is recommended to delete the self-signed certificates from the clients certificate store. Then close the browser, relaunch, and reauthenticate. 

Step 14
Upload the application certificate to the secondary Unified CCX server. 
The root and the intermediate certificates uploaded to the primary server are replicated to the secondary server. 
Step 15
Restart Cisco Tomcat and Cisco Finesse Tomcat on the secondary Unified CCX node.
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