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Cisco Bug: CSCvt55471 - 88xx unable to register when use a custom background on KEM

Last Modified

Sep 15, 2020

Products (13)

  • Cisco IP Phone 8800 Series
  • Cisco IP Phone 8851
  • Cisco IP Conference Phone 7832
  • Cisco IP Phone 8865
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 8811
  • Cisco IP Phone 8845
  • Cisco IP Phone 7861
  • Cisco IP Phone 8861
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Known Affected Releases

12.7(1)

Description (partial)

Symptom:
The IP phone 8865 unable to register and stay in the boot process when the customer used a custom wall paper with the exact image size.

I found we have a Java core dump as mention below:

6320 ERR Mar 10 13:30:25.017581 (5999-6472) JAVA-crashReport:
************************************************************
Crash File for process/pid => java/5999
Creation Time: Tue Mar 10 13:30:24 2020
************************************************************

************************************************************
* Dumping Registers *
************************************************************
R0 = 00003345
R1 = 00000000
R2 = 0000017E
R3 = 49E46002
R4 = 00020D7B
R5 = 00000230
R6 = 00000002
R7 = 00000004
R8 = 00000001
R9 = 000001E2
R10 = 00000000
FP = 503EB7B4
IP = 49E46000
LR = 00000000
PC = 414851E8
CPSR = 80000050
FAULT = 49E46002
STACK = 503EB778


************************************************************
* Dumping Stack *
************************************************************

@0x503eb778: 00000140 000001f1 000000f0 49e45dca
6321 ERR Mar 10 13:30:25.017676 (5999-6472) JAVA-crashReport: ffff0000 0000022f 000000f0 00000011
@0x503eb798: 503eb818 000001e0 00000004 49daf008 503eb884 503eb7b8 414acc20 4148516c

This defect impacts 8851/61/65 desktop phone when KEM connected.

Conditions:
change the wall-paper of the phone and kem
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