Cisco Bug: CSCvt55425 - 'Add/Update/Delete not allowed' after CUCM 12.5SU2 & above upgrade completion without switch-version
Sep 25, 2020
- Cisco Unified Communications Manager (CallManager)
Known Affected Releases
Symptom: ++ Following the successful install of the CUCM 12.5SU2 onto the inactive version completes [selecting 'NO' for prompt: Automatic "Switch-version server after upgrade?"]: - CM Admin page across all CUCM nodes in the cluster displays the message: 'Add/Update/Delete not allowed as a system upgrade is in progress' - Finesse logins fail with error: "Incorrect username or password. Try again." [Regardless of the install not being started yet on the primary AXL provider] - Seen for both local and LDAP users. - But logins into the self-care portal on CUCM is successful for the same set of users. - Seems like this affects all of CUCM integrations using AXL // - Once the switch version completes, Finesse logins will be successful again. - Specific to CUCM 12.5SU2 upgrades. - This issue is seen when upgrading directly to the CUCM 12.5SU2 version from any of the lower CUCM versions [without auto switch-version] Conditions: - Upgrading CUCM from to CUCM 12.5SU2 from any of the lower versions. - Specific to CUCM 12.5SU2 upgrades. - This issue is seen when upgrading directly to the CUCM 12.5SU2 version from any of the lower CUCM versions [without auto switch-version] ++ Steps to reproduce: 1. On a CUCM 12.5SU1 (or below), start install of CUCM 12.5SU2 [22.214.171.12400-28] on the CUCM Publisher node 2. Select 'No' for the prompt 'Switch-version server after upgrade?' 3. Wait for the install to complete. 4. Once SU2 has successfully installed onto the inactive partition [switch version pending], the above mentioned behavior can be seen.
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