Guest

Preview Tool

Cisco Bug: CSCvt55321 - Jabber Team Messaging Mode contact migration prompt does not appear

Last Modified

Jun 15, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

12.8(0) 12.8(1)

Description (partial)

Symptom:
Jabber contact migration for Team messaging mode is not triggered.

Expected contact migration flow:
1. Login with Jabber on premisses. 
2. Enable the user in Control Hub for Team messaging & Contact Migration
3. Log out from Jabber and login again, wait for up to 5 min for Jabber to detect Team Messaging mode
4. Jabber does full discovery and detects that is enabled for Team messaging & Contact migration
5. Jabber prompts for sign out
6. After sign in, it prompts for Team messaging login
7. After login, it offers contact migration - Pop up: Do you want to get your Jabber contacts?. 

The prompt is not received in affected versions.

Conditions:
Jabber for Windows 12.8.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.