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Cisco Bug: CSCvt55321 - Jabber Team Messaging Mode contact migration prompt does not appear

Last Modified

Jun 15, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

12.8(0) 12.8(1)

Description (partial)

Jabber contact migration for Team messaging mode is not triggered.

Expected contact migration flow:
1. Login with Jabber on premisses. 
2. Enable the user in Control Hub for Team messaging & Contact Migration
3. Log out from Jabber and login again, wait for up to 5 min for Jabber to detect Team Messaging mode
4. Jabber does full discovery and detects that is enabled for Team messaging & Contact migration
5. Jabber prompts for sign out
6. After sign in, it prompts for Team messaging login
7. After login, it offers contact migration - Pop up: Do you want to get your Jabber contacts?. 

The prompt is not received in affected versions.

Jabber for Windows 12.8.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
  • Related Community Discussions
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