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Cisco Bug: CSCvt54476 - Cisco DNA Center Device deletion failed due to failure to remove entry from igmpnrsettings

Last Modified

Sep 03, 2020

Products (1)

  • Cisco DNA Center

Known Affected Releases


Description (partial)

Cisco DNA Center may fail to delete a device.  When using the Cusco DNA Center UI, from the Provision page while attempting to delete a device from Inventory, a pop-up error message indicating "Error while deleting device" may be displayed

The following error is recorded in the apic-em-inventory-manager-service log file when this error occurs:

20-03-19 19:08:40,863 |  ERROR | impleAsyncTaskExecutor-14 |  | c.c.e.i.impl.InventoryServiceImpl | Error while deleting device x.x.x.x. |
org.postgresql.util.PSQLException: ERROR: update or delete on table "igmpnrsettings" violates foreign key constraint "fk49a8c2318028e9a8" on table "igmpsnoopingsettings"

In, it has also been observed in some cases that devices in Inventory may be in a 'partial collection failure' state pointing to 'unknown error'.

This may occur in Cisco DNA Center for access switches where igmp snooping is disabled.
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