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Cisco Bug: CSCvt53294 - Scanning error for password protected/encrypted attachments

Last Modified

Jun 02, 2020

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

12.5.1-037 13.5.1-112

Description (partial)

Symptom:
The ESA is generating message scanning errors when utilizing "password-protected' (attachment protection) message/content filters.

After the message scanning error occurs, the filter in question is skipped.

Fri Mar 27 09:17:56 2020 Info: MID 408681 was marked unscannable due to extraction failures. Reason: Error in extraction process.
Fri Mar 27 09:17:56 2020 Warning: MID 408681: scanning error (name='password_Test.pdf', type=document/pdf): password protected

Conditions:
This issue occurs on ESA/CES devices with content scanners updated to the following:

CLI> contentscannerstatus
Content Scanner Tools  11.4.17.3529.10.11351086
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
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