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Cisco Bug: CSCvt49116 - Jabber over MRA supported in CC environment with CUCM 11.5, Exp X12.5, Jabber 12.5, UCCE 11.6

Last Modified

Apr 21, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.6(1)

Description (partial)

Symptom:
Jabber over MRA supported in CC environment with CUCM 11.5, Exp X12.5, Jabber 12.5, UCCE 11.6

Conditions:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/ucce_compatibility/matrix/ucce_11_6_x_compat.html#Endpoints_for_Agents_and_Callers

"Jabber:
    MRA support for Jabber requires minimum Cisco Jabber version 12.5 in conjunction with CUCM 12.5 and Expressway 12.5."

Documentation needs to updated here. Confirmation from Contact Center BU :
"Jabber:
    MRA support for Jabber requires minimum Cisco Jabber version 12.5 in conjunction with CUCM 11.5 and Expressway 12.5."
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  • Status
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