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Cisco Bug: CSCvt48808 - Guest user is sent to lobby page instead of video selection page.

Last Modified

May 09, 2020

Products (1)

  • Cisco Meeting Server

Known Affected Releases


Description (partial)

When guest user joins the meeting, after clicking the Join meeting button, the lobby page is shown instead of video selection page. If a browser web developer tool is used, such as Chrome Dev Tools, the error "Cannot read property 'displayName' ..." is shown on the console.

It is not common to encounter this condition. However, based on the current incidents reported, this usually occurs when a) load balancing is enabled b)  there is network latency (300ms or more) between the webbridge and callbridge.
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