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Cisco Bug: CSCvt48771 - Support RTMT on Windows Server 2019

Last Modified

Sep 18, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

11.5(1.16900.16) 12.0(1.10000.10) 12.5(1.10000.22)

Description (partial)

Symptom:
While testing RTMT for windows 2019 Server support the following behavior was observed:

Cannot install RTMT for CUCM 11.5SU6 and higher on Windows Server 2019

The following errors may be seen:

"The selected application is not a valid Java Virtual Machine for this installation"

or

"Flexeraaw_@aaa: Windows DLL failed to load

Conditions:
RTMT 11.5SU6 and higher with Windows Server 2019 using Java (JRE) version such as but 1.8.241
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
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