Preview Tool

Cisco Bug: CSCvt44515 - Request to qualify UCCX with SSM On-Prem version 7-202001

Last Modified

Sep 03, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)

Starting UCCX 12.5 a new license model is available (Smart License) which can be implemented using a Satellite server "SSM On-Prem". 

UCCX was only qualified with On-Prem versions up to 7-201907. When integrated with 7-201910 or 7-202001 it returns connection failure for the connectivity test.

Request to:
*Qualify UCCX with SSM 7-201910 and 7-202001
*Register the product directly without the need of doing a connectivity test.

CX 12.5 with SSM On-Prem 7-201910 or 7-202001
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.