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Cisco Bug: CSCvt44515 - Request to qualify UCCX with SSM On-Prem version 7-202001

Last Modified

Sep 03, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.5(2)

Description (partial)

Symptom:
Starting UCCX 12.5 a new license model is available (Smart License) which can be implemented using a Satellite server "SSM On-Prem". 

UCCX was only qualified with On-Prem versions up to 7-201907. When integrated with 7-201910 or 7-202001 it returns connection failure for the connectivity test.


Request to:
*Qualify UCCX with SSM 7-201910 and 7-202001
(or)
*Register the product directly without the need of doing a connectivity test.

Conditions:
CX 12.5 with SSM On-Prem 7-201910 or 7-202001
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  • Status
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