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Cisco Bug: CSCvt37735 - Unable to Login On Teams Client using Samsung Galaxy A71

Last Modified

Jun 11, 2020

Products (1)

  • Cisco Webex Teams

Known Affected Releases

unspecified

Description (partial)

Symptom:
Logging into Webex Teams on a Samsung Galaxy A71 yields a loop in the sign in process.
Steps to replicate;
1. On a Samsung Galaxy A71 install and launch Webex Teams.
2. Enter email address
3. Enter password or proceed through SSO flow.
4. Observe you are prompt for Email address again instead of signed in.

Issue also present in Galaxy A70

Conditions:
Samsung Galaxy A71 and A70 is currently the only models we have observed issues with.
SSO and Non-SSO users are both impacted.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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