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Cisco Bug: CSCvt37331 - 8865/8845 Black screen in the beginning of video call

Last Modified

Apr 29, 2020

Products (13)

  • Cisco IP Phone 8800 Series
  • Cisco IP Conference Phone 7832
  • Cisco IP Phone 8865
  • Cisco IP Phone 8851
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 8811
  • Cisco IP Phone 8861
  • Cisco IP Phone 8845
  • Cisco IP Phone 7861
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Known Affected Releases


Description (partial)

After upgrade the IP phone to 12.7 FW the customer notes a Delay with a black screen in the beginning in the call fro 2 to 3 sec.

this bug impacts 8845/65 phones only in a video call.

place an outgoing video call on 8845/65.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
  • Related Community Discussions
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