Guest

Preview Tool

Cisco Bug: CSCvt36467 - Failure responses for media logout attempts causes Finesse to become unresponsive

Last Modified

Oct 22, 2020

Products (1)

  • Cisco Finesse

Known Affected Releases

11.6(1)ES8

Description (partial)

Symptom:
Agents are stuck in either a Talking State or unable to change their state in Nailed Connection setup

Conditions:
Trigger of the issue is multiple request to CTI taking long time which is causing other requests to pile up in queue.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.