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Cisco Bug: CSCvt36467 - Failure responses for media logout attempts causes Finesse to become unresponsive

Last Modified

Oct 22, 2020

Products (1)

  • Cisco Finesse

Known Affected Releases


Description (partial)

Agents are stuck in either a Talking State or unable to change their state in Nailed Connection setup

Trigger of the issue is multiple request to CTI taking long time which is causing other requests to pile up in queue.
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