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Cisco Bug: CSCvt33470 - SocialMiner Agent cannot send clickable-hyperlink through bubble chat

Last Modified

May 06, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

11.6(2)

Description (partial)

Symptom:
Agent cannot send clickable-hyperlink through the chat (message is simple text), however clickable-hyperlink can be send by customer to the agent using Bubble Chat.

Conditions:
SocialMiner is 11.6(2)
Bubble chat
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
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