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Cisco Bug: CSCvt32460 - CMX is reporting -999 geo-coordinates for some clients

Last Modified

Apr 22, 2020

Products (1)

  • Cisco Mobility Services Engine

Known Affected Releases


Description (partial)

In the notifications server we get random notifications with "geoCoordinate':{'latitude':-999.0,'longitude':-999.0" 
Even though X/Y has proper value and we can see that a device is moving around, but geo location is still incorrect.

CMX shows coordinates as following:
geoCoordinate": {
      "latitude": -999,
      "longitude": -999,
      "unit": "DEGREES"
CMX version: 10.6.2.

The customer has GPS markers on each floor and the issue is reported for some of the clients only.

We may get correct Geo coordintes in a notification and the imediately next one showing -999 values.

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