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Cisco Bug: CSCvt31595 - IM&P RTMT Alerting "Cisco XCP Config Manager was not able to send Push Notification."

Last Modified

May 04, 2020

Products (1)

  • Cisco Unified Communications Manager IM & Presence Service

Known Affected Releases

11.5(1) 12.5(1)

Description (partial)

Symptom:
XCP Config Manager Logs throws the following:
2020-02-11 11:13:19,130 INFO [pool-4-thread-5] xmlframework.PushPacketHandler - PNS: pushCall: Sending Push Notification for packet with Cisco Tracking ID: IMPXCPConfigMgr_XXXXXXXXXXXXXXXXX_mid:XXXXXXXXXXXXXXXXX_oid:XXXXXXXXXXXXXXXXXXXXX_deploy:onprem
2020-02-11 11:13:24,361 ERROR [pool-4-thread-5] xmlframework.PushPacketHandler - PNS: HTTP error 503 encountered: Gateway Error - Generic error device push service.

RTMT Alert Looks like the following:
At Mon Mar 02 07:05:05 MST 2020 on node XXXXXXX@XXXXXX.com, the following SyslogSeverityMatchFound events generated:  
SeverityMatch : Critical 
MatchedEvent : Mar  2 07:04:35 XXXXXXXX local7 2 : 51: XXXXXXXX: Mar 02 2020 14:04:35.893 UTC :  %UC_XcpCM-2-PushNotificationFailed: %ErrorDescription=Gateway Error - Generic error device push service]Type=PushNotification]component=XCPConfigMgr]SourceUserJID=XXXXX@XXXXXX.com/jabber_xxxxxx]DestinationUserJID=XXXXX@XXXXXXX.com]TrackingID=IMPXCPConfigMgr_XXXXXXXXXXXXXXXXXX_mid:XXXXXXXXXXXXX_oid:XXXXXXXXXXXXXXX]ErrorCode=503]AppID=Cisco XCP Config Manager]ClusterID=]NodeID=XXXXXXXXXXXXXXX]: Cisco XCP Config Manager was not able to send Push Notification. 
AppID : Cisco Syslog Agent 

Where XXXXXXXXXX node/userid/UC cluster specific information per each alert.

Conditions:
This is seen on IM&P 11.5.1SU3 and Higher.
This is also seen after upgrading IM&P from one SU to another SU.

The 503 Error does not show who the offending "Entity" is (either Apple Cloud, WebEx Cloud or Customer Gateway).

Therefore, push notifications are failing as they are not able to get to the specific device as it is not able to reach the iPhone to wake it up.
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