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Cisco Bug: CSCvt31253 - Speech connect ports getting reset leading to TTS session resources not available and call failure

Last Modified

Jun 18, 2020

Products (1)

  • Cisco Unity Connection

Known Affected Releases

11.5 12.5 14.0

Description (partial)

Symptom:
1) Default value for Speech Connect Ports supported as per documentation gets overwrite in DB from 2 to 0 or 1 
2) Customer starts to receive the failure  "eMiu - TTS resources not available" and "Sorry .... is not available tone" without display/recorded name played on the End Point
3) Issue can happen for all calls if mistakenly value set to 0 or some calls if value set to 1 depending on concurrent TTS sessions
4) Customer has license violation with PLM as when we save t
5) Voice Recognition will also not work in this case as they use the same speech connect port

Conditions:
1) Customer is unaware of the documentation which says default 2 ports are there for speech connect ports available for TTS
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/12x/administration/guide/b_12xcucsag/b_12xcucsag_chapter_0110.html#ID-2430-0000027b

2) Customer saves the value on UI mistakenly to 0 or 1 < 2 supported during troubleshooting or intentionally
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Bug Details Include

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