Preview Tool

Cisco Bug: CSCvt31253 - Speech connect ports getting reset leading to TTS session resources not available and call failure

Last Modified

Jun 18, 2020

Products (1)

  • Cisco Unity Connection

Known Affected Releases

11.5 12.5 14.0

Description (partial)

1) Default value for Speech Connect Ports supported as per documentation gets overwrite in DB from 2 to 0 or 1 
2) Customer starts to receive the failure  "eMiu - TTS resources not available" and "Sorry .... is not available tone" without display/recorded name played on the End Point
3) Issue can happen for all calls if mistakenly value set to 0 or some calls if value set to 1 depending on concurrent TTS sessions
4) Customer has license violation with PLM as when we save t
5) Voice Recognition will also not work in this case as they use the same speech connect port

1) Customer is unaware of the documentation which says default 2 ports are there for speech connect ports available for TTS

2) Customer saves the value on UI mistakenly to 0 or 1 < 2 supported during troubleshooting or intentionally
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.