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Cisco Bug: CSCvt29818 - Cisco Headsets 561/562 having no audio for up to 40 seconds at the begging of a call establishment

Last Modified

Aug 28, 2020

Products (1)

  • Cisco Headset 500 Series

Known Affected Releases

2.0(0)

Description (partial)

Symptom:
Cisco headset having no audio when changing the audio path for up to 40 seconds.

Conditions:
having 2 devices connected to the headset base.
Issue reproduced in lab with the following headset configuration:
Cisco headset 562 connected with MicroUSB-to-USB cable to computer for Jabber and USB to Y-Cable (AUX) connected to an IP phone 8851.
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  • Status
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