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Cisco Bug: CSCvt29708 - Room Series Admin Guide needs to explain the .loads requirement for CUCM/TMS provisioned upgrades

Last Modified

Sep 10, 2020

Products (1)

  • Cisco Telepresence Integrator C Series

Known Affected Releases

9.10.x

Description (partial)

Symptom:
Currently the CE Admin Guides for Room series systems only mentions how to upgrade the via the Web Interface. 
https://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/ce910/room-kit-administrator-guide-ce910.pdf#page=95
* There is a note in the Software download sidebar that mentions that mentions the need to use the COP files for TMS and CUCM provisioned devices, but it doesn't explain that you need to use the .loads file contained in the cop.sgn once you install the file on either TMS or CUCM.



Conditions:
Using CUCM or TMS to provision software on CE9 Endpoints, particularly with Room Series devices.
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