Cisco Bug: CSCvt29571 - AMP for Endpoints Mac and Linux Connectors 1.12.0-1.12.2 Fail to Connect on New Install
Aug 31, 2020
- Cisco AMP for Endpoints
Known Affected Releases
1.12(0) 1.12(1) 1.12(2)
Found Internally Symptom: After installation completes, the endpoint remains in the provisioning state and cannot establish normal communications with the AMP Cloud. On macOS, the output for the terminal command: /opt/cisco/amp/ampcli status shows: Status: Provisioning failed, retrying On Linux, the output of the terminal command: /opt/cisco/amp/bin/ampcli status shows: Status: Provisioning failed, retrying Conditions: This problem affects a small number of Mac and Linux 1.12.0, 1.12.1 and 1.12.2 installers obtained from the AMP web portal, in binary form or via a download URL, between Dec 16 2019 and March 4 2020. This problem only affects new install and does not affect upgrade. Affected businesses received an AMP portal announcement dated March 9 2020 with the subject "Invalid Activation Code Bundled with 1.12 Mac/Linux Connector Install Packages". Businesses which did not receive this announcement are not affected.
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