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Cisco Bug: CSCvt29571 - AMP for Endpoints Mac and Linux Connectors 1.12.0-1.12.2 Fail to Connect on New Install

Last Modified

Aug 31, 2020

Products (1)

  • Cisco AMP for Endpoints

Known Affected Releases

1.12(0) 1.12(1) 1.12(2)

Description (partial)

Found Internally

After installation completes, the endpoint remains in the provisioning state and cannot establish normal communications with the AMP Cloud.

On macOS, the output for the terminal command:
/opt/cisco/amp/ampcli status

Status: Provisioning failed, retrying

On Linux, the output of the terminal command:
/opt/cisco/amp/bin/ampcli status

Status: Provisioning failed, retrying

This problem affects a small number of Mac and Linux 1.12.0, 1.12.1 and 1.12.2 installers obtained from the AMP web portal, in binary form or via a download URL, between Dec 16 2019 and March 4 2020. This problem only affects new install and does not affect upgrade.

Affected businesses received an AMP portal announcement dated March 9 2020 with the subject "Invalid Activation Code Bundled with 1.12 Mac/Linux Connector Install Packages". 

Businesses which did not receive this announcement are not affected.
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