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Cisco Bug: CSCvt29554 - ARTESYN PSU losing redundancy causes PROCHOT/MEMHOT high temerature alerts.

Last Modified

Apr 16, 2020

Products (1)

  • Cisco Unified Computing System

Known Affected Releases

4.0(4b)H 4.0(4e)C

Description (partial)

Symptom:
ARTESYN PSUs losing redundancy. Minutes later will see PROHOT/MEMHOT high temperature faults.

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| 2020-02-27T21:18:05 | major    | equipment-inoperable   | F0174 | "P1_MEM23_MEMHOT: Temperature sensor corresponding to Processor 1 Memory 2/3 has asserted a Thermal Problem: Check server cooling; P1_MEM01_MEMHOT: Temperature sensor corresponding to Processor 1 Memory 1 has asserted a Thermal Problem: Check server cooling; P1_PROCHOT: Processor 1 is operating at a high temperature: Check cooling" |
| 2020-02-27T21:18:05 | major    | equipment-inoperable   | F0174 | "P1_MEM01_MEMHOT: Temperature sensor corresponding to Processor 1 Memory 1 has asserted a Thermal Problem: Check server cooling"                                                                                                                                                                                                              |
| 2020-02-27T21:18:05 | major    | equipment-inoperable   | F0174 | "P2_MEM23_MEMHOT: Temperature sensor corresponding to Processor 2 Memory 2/3 has asserted a Thermal Problem: Check server cooling; P2_MEM01_MEMHOT: Temperature sensor corresponding to Processor 2 Memory 1 has asserted a Thermal Problem: Check server cooling; P2_PROCHOT: Processor 2 is operating at a high temperature: Check cooling" |
| 2020-02-27T21:18:05 | major    | equipment-inoperable   | F0174 | "P2_MEM01_MEMHOT: Temperature sensor corresponding to Processor 2 Memory 1 has asserted a Thermal Problem: Check server cooling"                                                                                                                                                                                                              |
| 2020-02-27T21:18:05 | major    | equipment-inoperable   | F0174 | "P2_PROCHOT: Processor 2 is operating at a high temperature: Check cooling"                                                                                                                                                                                                                                                                   |
| 2020-02-27T21:18:05 | major    | equipment-inoperable   | F0174 | "P1_PROCHOT: Processor 1 is operating at a high temperature: Check cooling"                                                                                                                                                                                                                                                                                                                                                                                    |
| 2020-02-27T21:11:47 | major    | equipment-inoperable   | F0374 | "PSU1_STATUS: Power Supply 1 has lost input or input is out of range : Check input to PS or replace PS 1"                                                                                                                                                                                                                                     |
| 2020-02-27T21:11:47 | critical | power-problem          | F0883 | "PSU1_STATUS: Power supply 1 is in a degraded state, or has bad input voltage: Check Power Supply status"                                                                                                                                                                                                                                     |
| 2020-02-27T21:11:47 | minor    | psu-redundancy-fail    | F0743 | "PS_RDNDNT_MODE: Power Supply redundancy is lost or non-redundant: Check Redundancy Policy or reseat/replace Power Supply"                                                                                                                                                                                                                    |

Conditions:
ARTESYN PSUs.
C240-M5 or C220-M5
CIMC: 4.0(4b), 4.0(4e), 4.0(4h)
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