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Cisco Bug: CSCvt29478 - Agent State Detail Report does not show the Not-Ready due to Ring Not Answer

Last Modified

Apr 15, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

11.6(2)SU0.5

Description (partial)

Symptom:
The Agent State Detail Report does not report a Not Ready Ring Not Answer.

Conditions:
Agent receives two calls at the same time, one Non-ACD call is answered and the ACD call is a Ring Not Answer.
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