Cisco Bug: CSCvt29478 - Agent State Detail Report does not show the Not-Ready due to Ring Not Answer
Apr 15, 2020
- Cisco Unified Contact Center Express
Known Affected Releases
Symptom: The Agent State Detail Report does not report a Not Ready Ring Not Answer. Conditions: Agent receives two calls at the same time, one Non-ACD call is answered and the ACD call is a Ring Not Answer.
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Bug Details Include
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