Guest

Preview Tool

Cisco Bug: CSCvt29462 - Agent goes to Not Ready-Wrap Up Timer Expiry after RNA of ACD call due to answering a Non-ACD call

Last Modified

Apr 15, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

11.6(2)SU0.5

Description (partial)

Symptom:
Agent goes to Not Ready-Wrap Up Timer Expiry.

Conditions:
Agent receives two calls at the same time, one is an ACD call and another a Non-ACD call on IPCC line. The call answered is the Non-ACD call and the ACD call is a Ring no answer.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.