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Cisco Bug: CSCvt29462 - Agent goes to Not Ready-Wrap Up Timer Expiry after RNA of ACD call due to answering a Non-ACD call

Last Modified

Apr 15, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)

Agent goes to Not Ready-Wrap Up Timer Expiry.

Agent receives two calls at the same time, one is an ACD call and another a Non-ACD call on IPCC line. The call answered is the Non-ACD call and the ACD call is a Ring no answer.
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