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Cisco Bug: CSCvt25433 - Abilene-The dashboard heat map is incorrect (Realtime - AAR), and appears to show some agents twice

Last Modified

Aug 08, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases


Description (partial)

report have duplicate entries of agents ie the agent name gets repeated with different states reflecting against him in two different rows. While one of the rows reflective of the current state of the agent the other one has an earlier state which continous to be displayed in a stuck-in  state (whose timer however continues to increment)

Backend reporting servers are processing the events in out of order, which is causing the old state to not close
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