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Cisco Bug: CSCvt25302 - Cisco DNA Ctr:C2960XR stack image upgrade failure:NCOB04023: Failed to install image on the device.

Last Modified

Aug 22, 2020

Products (1)

  • Cisco DNA Center

Known Affected Releases

DNAC-Wolverine

Description (partial)

Symptom:
Cisco DNA Center may be unable to install a new image to a managed device, citing the errors, " NCOB04023: Failed to install image on the device," and "NCOB02002: Command unsuccessful from device: PnP Service Error 1803 Source file not found."  This is due to complications of using the device's .bin file out of the .tar file it is compressed into.

Conditions:
This was observed in Cisco DNA Center 1.3.1.x.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
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