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Cisco Bug: CSCvt25302 - Cisco DNA Ctr:C2960XR stack image upgrade failure:NCOB04023: Failed to install image on the device.

Last Modified

Aug 22, 2020

Products (1)

  • Cisco DNA Center

Known Affected Releases


Description (partial)

Cisco DNA Center may be unable to install a new image to a managed device, citing the errors, " NCOB04023: Failed to install image on the device," and "NCOB02002: Command unsuccessful from device: PnP Service Error 1803 Source file not found."  This is due to complications of using the device's .bin file out of the .tar file it is compressed into.

This was observed in Cisco DNA Center 1.3.1.x.
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