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Cisco Bug: CSCvt24809 - Conference phone 8832 fail to upgrade from prior to MPP 11.3.1SR2 to MPP 11.3.2

Last Modified

Jun 08, 2020

Products (1)

  • Cisco IP Phone 8800 Series with Multiplatform Firmware

Known Affected Releases

11.2(3) 11.2(3s) 11.3(1) 11.3(1)S1

Description (partial)

If conference phone try to upgrade from 11.2.3, 11.2.3SR1, and 11.3.1, 11.3.1SR1 to 11.3.2, the upgrade will fail and reports errors like "Upgrade Failed. Reason: File not found", "Upgrade Failed. Reason: Unknown error".

MPP 11.3.2 images are put in non-root directory of HTTP/HTTPS/TFTP server,
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