Guest

Preview Tool

Cisco Bug: CSCvt24809 - Conference phone 8832 fail to upgrade from prior to MPP 11.3.1SR2 to MPP 11.3.2

Last Modified

Jun 08, 2020

Products (1)

  • Cisco IP Phone 8800 Series with Multiplatform Firmware

Known Affected Releases

11.2(3) 11.2(3s) 11.3(1) 11.3(1)S1

Description (partial)

Symptom:
If conference phone try to upgrade from 11.2.3, 11.2.3SR1, and 11.3.1, 11.3.1SR1 to 11.3.2, the upgrade will fail and reports errors like "Upgrade Failed. Reason: File not found", "Upgrade Failed. Reason: Unknown error".

Conditions:
MPP 11.3.2 images are put in non-root directory of HTTP/HTTPS/TFTP server,
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.