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Cisco Bug: CSCvt21082 - Teams presence status do not update when call made for associated telepresence device

Last Modified

Apr 26, 2020

Products (1)

  • Cisco Webex Teams

Known Affected Releases

unspecified

Description (partial)

Symptom:
Presence status of the Webex Teams user does not change from active to "In a Meeting", when making a call from the associated device.

Non-working Scenario:
1. Webex Teams' user X  has an associated device (Webex Teams Video Device or a desk phone).
2. User X calls from the associated device any number or another user.
3. The is answered.
4. Another User Y is observing the presence status of User 1. The presence status is not changing to "In a Meeting". It remains still active.

Working call scenario:
1. User X calls from the Webex Teams application to any number or another user.
2. The call is answered.
3. Another User Y is observing the presence status of User X. The presence status is changed to "In a Meeting" with the camera overlay.

Conditions:
Presence status of the user does not change, when making a call from the associated device in Control Hub.
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