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Cisco Bug: CSCvt20642 - App Fault causes trackerd to sleep and no more fetch tracking files from ESAs

Last Modified

Sep 02, 2020

Products (1)

  • Cisco Content Security Management Appliance

Known Affected Releases

12.0.0-478

Description (partial)

Symptom:
There is an App Fault that will be observed at Info Level in the trackerd logs, after which the process stops : 

Thu Jan 30 14:25:28 2020 Info: Tracking parser raised an unknown error: ('egg/dns_reply.py unpack_reply|72', "<type 'exceptions.RuntimeError'>", 'maximum recursion depth exceeded', '[parser/__init__.py parse_files|61] [parser/__init__.py _parse_files|97] [parser/splunk_conn.py send|154] [parser/splunk_conn.py _send|170] [parser/splunk_conn.py connect|91] [parser/splunk_conn.py _connect|122] [parser/splunk_conn.py send|154] [parser/splunk_conn.py _send|170] [parser/splunk_conn.py connect|91] [parser/splunk_conn.py _connect|122] [parser/splunk_conn.py send|154] [parser/splunk_conn.py _send|170] [parser/splunk_conn.py connect|91] [parser/splunk_conn.py _connect|122] [parser/splunk_conn.py send|154] [parser/splunk_conn.py _send|170] [parser/splunk_conn.py connect|91] [parser/splunk_conn.py _connect|122] [parser/splunk_conn.py send|154] [parser/splunk_conn.py _send|170] [parser/splunk_conn.py connect|91] [parser/splunk_conn.py _connect|122] [parser/splunk_conn.py send|154] [parser/splunk_conn.py _send|170] [parser/splunk_conn.py connect|91] [parser/splunk_conn.py _connect|122] [parser/splunk_conn.py send|154] [parser/splunk_conn.py _send|170] [parser/splunk_conn.py connect|91] [parser/splunk_conn.py _connect|122] [parser/splunk_conn.py send|154] [parser/splunk_conn.py _send|170] [parser/splunk_conn.py connect|91] [parser/splunk_conn.py _connect|122] [parser/splunk_conn.py send|154] [parser/splunk_conn.py _send|170] [parser/splunk_conn.py connect|91] [parser/splunk_conn.py _connect|122] [parser/splunk_conn.py send|154] [parser/splunk_conn.py _send|170] [parser/splunk_conn.py connect|91] [parser/splunk_conn.py _connect|122] [parser/splunk_conn.py send|154] [parser/splunk_conn.py _send|170] [parser/splunk_conn.py connect|91] [parser/splunk_conn.py _connect|122] [parser/splunk_conn.py send|154] [parser/splunk_conn.py _send|170] [parser/splunk_conn.py connect|91] [parser/splunk_conn.py _connect|122] [parser/splunk_conn.py send|154] [parser/splunk_conn.py _send|170] [parser/splunk_conn.py connect|91] [parser/splunk_conn.py _connect|122] [parser/splunk_conn.py send|154] [parser/splunk_conn.py _send|170] [parser/splunk_conn.py connect|91] [parser/splunk_conn.py _connect|122] [parser/splunk_conn.py send|154] [parser/splunk_conn.py _send|170] [parser/splunk_conn.py connect|91] [parser/splunk_conn.py _connect|122] [parser/splunk_conn.py send|154] [parser/splunk_conn.py _send|170] [parser/splunk_conn.py connect|91] [parser/splunk_conn.py _connect|122] [parser/splunk_conn.py send|154] [parser/splunk_conn.py _send|170] [parser/splunk_conn.py connect|91] [parser/splunk_conn.py _connect|122] [parser/splunk_conn.py send|154] [parser/splunk_conn.py _send|170] [parser/splunk_conn.py connect|91] [parser/splunk_conn.py _connect|122] [parser/splunk_conn.py send|154] [parser/splunk_conn.py _send|170] [parser/splunk_conn.py connect|91] [parser/splunk_conn.py _connect|122] [parser/splunk_conn.py send|154] [parser/splunk_conn.py _send|170]

Conditions:
Message Tracking data is Centralized in the SMA from the ESAs
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