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Cisco Bug: CSCvt19208 - Some Pages Don't Fully Load in Dialed Number Analyzer

Last Modified

Sep 15, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)

When an administrator tries to use Dialed Number Analyzer (DNA), the page does not respond after clicking the Submit button.  This will occur on all DNA pages, such as Analysis > Analyzer, Analysis > Phones, and Analysis > Trunks.

This is occurring because the number of CSS configured in the system exceeds the 'Max List Box Items' value in Cisco Unified CM Administration > Enterprise Parameters (default 250).

An administrator can check the # of CSS in the system and the current Enterprise Parameter setting with these commands:

1) Count of CSS in the database
run sql select count(*) from callingsearchspace

2) Current Max List Box Items setting from Enterprise Parameters
run sql select paramvalue from processconfig where paramname = 'CCMAdminMaxItemsInList'

The value from #2 needs to be higher than the value returned in #1.
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