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Cisco Bug: CSCvt19208 - Some Pages Don't Fully Load in Dialed Number Analyzer

Last Modified

Sep 15, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

11.5(1.17900.36)

Description (partial)

Symptom:
When an administrator tries to use Dialed Number Analyzer (DNA), the page does not respond after clicking the Submit button.  This will occur on all DNA pages, such as Analysis > Analyzer, Analysis > Phones, and Analysis > Trunks.

Conditions:
This is occurring because the number of CSS configured in the system exceeds the 'Max List Box Items' value in Cisco Unified CM Administration > Enterprise Parameters (default 250).

An administrator can check the # of CSS in the system and the current Enterprise Parameter setting with these commands:

1) Count of CSS in the database
run sql select count(*) from callingsearchspace

2) Current Max List Box Items setting from Enterprise Parameters
run sql select paramvalue from processconfig where paramname = 'CCMAdminMaxItemsInList'

The value from #2 needs to be higher than the value returned in #1.
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