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Cisco Bug: CSCvt18121 - 8865 Phones video freezing on CMS in side-by-side view

Last Modified

Sep 03, 2020

Products (1)

  • Cisco IP Phone 8800 Series

Known Affected Releases

12.5(1)ES10 12.6(1) 12.7(1) 12.8(1)

Description (partial)

Symptom:
8865 Phones video freezing on Cisco Meeting Server in side-by-side view

Conditions:
The issue is observed when there are only 3 total people in the meeting and on video; the issue only happens when the video is displaying on a phone in side-by-side mode; the issue only happens when the firmware is a flavor of 12.X

Issue does NOT happen on firmware 11.7.1 on a phone connected to the same switch port as the non-working phone.

I do not see this issue on phone-to-phone calls nor do I see the issue with Webex meeting with video.
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