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Cisco Bug: CSCvt17949 - Jabber window 12.7 intermittently showed “Empty Exchange Credentials"

Last Modified

Mar 04, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
Sometimes customer doesn't know O365 is disconnected because there is no alert asking to log back in.  During this time, their Save Chat option stopped working.  Customer likes to see consistency with the alerts.

Conditions:
After upgraded to 12.8.0, Jabber do prompt the browser for office365, but it seems the customer didn’t input credentials in browser.
 
2020-02-17 13:52:03,092 DEBUG [0x00004fe0] [ins\hubwindowplugin\browserview.cpp(122)] [PluginUtils] [BrowserView::ShowWindow] - Showing Browser Window. Size: 400, 600. Zoom value: 3467112163
 
And then enter into Jabber Exchange Setting to input email. And show browser again. And obtain office 365 token this time.
 
2020-02-17 14:59:29,961 INFO  [0x00004fe0] [vices\impl\system\SingleSignOn.cpp(1331)] [Single-Sign-On-Logger] [CSFUnified::SingleSignOn::Impl::getO365ResponceUsingRefreshTokenDone] - Got a O365 OAuth token from the refresh token.
2020-02-17 14:59:29,961 DEBUG [0x00004fe0] [src\framework\ServicesDispatcher.cpp(38)] [services-dispatcher] [CSFUnified::ServicesDispatcher::enqueue] - ServicesDispatcher.enqueue: keepRefreshed O365 Token
2020-02-17 14:59:29,962 DEBUG [0x00004fe0] [vices\impl\system\SingleSignOn.cpp(2034)] [Single-Sign-On-Logger] [CSFUnified::SingleSignOn::Impl::setServiceNeedsToBeRefreshed] - About to setOAuthTokenAsNeedingRefresh to false for service: 1877
 
But it seems there is something wrong in Jabber, Jabber didn’t trigger exchange service reconnect.
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