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Cisco Bug: CSCvt12626 - Cisco Web Proxy service down after upgrading UCCX from 12.0 to 12.5

Last Modified

Aug 01, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
The webpage of Finesse administration and Finesse Desktop is not accessible in version 12.5.

Conditions:
admin:show open ports regexp 8445
Executing.. please wait.
Unable to retrieve list of open files/ports, error:
Possibly the command did not return any values for the parameters passed
Executed command unsuccessfully

+ Utils network connectivity shows service not accessible on port 8445.
admin:utils network connectivity 207.245.45.378445 5
Ncat: Version 6.40 ( http://nmap.org/ncat)
Ncat: Connection refused.
Connect to the port (tcp) failed: Connection refused
Service not accessible

+ In the webproxylauncher.log, can see that "Cisco Web Proxy Service configuration test failed.?
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  • Full Description (including symptoms, conditions and workarounds)
  • Status
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