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Cisco Bug: CSCvt10956 - Multimedia Chat interactions are incomplete in MUC `chat_message_archive` table

Last Modified

Mar 26, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

unspecified

Description (partial)

Symptom:
Chat transcripts are unable to be fully viewed in the MM Monitor Search Interactions form if an 'emote' was used during a chat interaction on V10

Conditions:
If an 'emote' is used during a chat interaction from either the agent or the customer, this will cause the full transcript of the chat to be not be visible when using Search Interactions in the MM Monitor module
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