Preview Tool

Cisco Bug: CSCvt10956 - Multimedia Chat interactions are incomplete in MUC `chat_message_archive` table

Last Modified

Mar 26, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases


Description (partial)

Chat transcripts are unable to be fully viewed in the MM Monitor Search Interactions form if an 'emote' was used during a chat interaction on V10

If an 'emote' is used during a chat interaction from either the agent or the customer, this will cause the full transcript of the chat to be not be visible when using Search Interactions in the MM Monitor module
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.