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Cisco Bug: CSCvt10334 - UCCX/CloudConnect 12.5: SyslogSeverityMatchFound due to CATALOG_SERVICE_FETCH_FAILURE

Last Modified

Sep 14, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
On new or recently upgraded 12.5 UCCX systems, this error is alerted every minute:

%UC_dataconn-1-CATALOG_SERVICE_FETCH_FAILURE: %[Source=dataconn][Reason=Failed to retrieve AWS and CMS service URL(s) from catalog service][AppID=Cisco Tomcat][ClusterID=][NodeID=eft]: Failed to fetch service URL(s) from catalog service.#012AppID : Cisco Syslog Agent#012ClusterID : #012NodeID : eft#012 TimeStamp : Tue Feb 18 17:18:21 CST 2020][AppID=Cisco AMC Service][ClusterID=][NodeID=eft]: RTMT Alert

With the default RTMT configuration, this will be picked up as an alert level error and will be sent out as an email from RTMT as well. This appears to be occurring because no service URL is configured for the new cloud connect services, but this should not be attempting to retrieve a configuration if none is active in UCCX.

Conditions:
System recently installed or upgraded to 12.5. No Cloud Connect service is configured
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