Guest

Preview Tool

Cisco Bug: CSCvt09945 - UCCE compatibility matrix incorrectly lists Social Miner under Load Balance section.

Last Modified

Mar 19, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.6(1) 11.6(2)

Description (partial)

Symptom:
Our current design guide is contradicting with UCCE compatibility matrix. As per SRND:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_6_1/Design/Guide/ucce_b_soldg-for-unified-cce-116.pdf

> Section: Social Miner Design Consideration.
"
You deploy SocialMiner as a large single server. SocialMiner does not support redundant topologies for high
availability.
"
> Section: Task Routing Deployment Requirements.

"
You can install only one SocialMiner machine in the deployment
"

As per Social Miner documentation:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/socialminer/socialminer_116/user_guide/guide/cusm_b_cisco-socialminer-user-guide-release/cusm_b_cisco-socialminer-user-guide-release_chapter_0110.html

"
SocialMiner has a single-server, all-in-one, small or large deployment model. You cannot use a load-balancing, split data-center deployment. There is no replication. The solution is not redundant. The best availability solution for SocialMiner is to back it up at a second location using a scheduled backup. In the event of a site loss, you then restore into a new VM.
"

However compatibility matrix lists Social Miner as one of the components under Load Balancers section.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/ucce_compatibility/matrix/ucce_11_6_x_compat.html

Social Miner needs to be removed from the list.

Conditions:
NA
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.