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Cisco Bug: CSCvt09945 - UCCE compatibility matrix incorrectly lists Social Miner under Load Balance section.

Last Modified

Mar 19, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.6(1) 11.6(2)

Description (partial)

Our current design guide is contradicting with UCCE compatibility matrix. As per SRND:

> Section: Social Miner Design Consideration.
You deploy SocialMiner as a large single server. SocialMiner does not support redundant topologies for high
> Section: Task Routing Deployment Requirements.

You can install only one SocialMiner machine in the deployment

As per Social Miner documentation:

SocialMiner has a single-server, all-in-one, small or large deployment model. You cannot use a load-balancing, split data-center deployment. There is no replication. The solution is not redundant. The best availability solution for SocialMiner is to back it up at a second location using a scheduled backup. In the event of a site loss, you then restore into a new VM.

However compatibility matrix lists Social Miner as one of the components under Load Balancers section.

Social Miner needs to be removed from the list.

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