Cisco Bug: CSCvt09945 - UCCE compatibility matrix incorrectly lists Social Miner under Load Balance section.
Mar 19, 2020
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Our current design guide is contradicting with UCCE compatibility matrix. As per SRND: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_6_1/Design/Guide/ucce_b_soldg-for-unified-cce-116.pdf > Section: Social Miner Design Consideration. " You deploy SocialMiner as a large single server. SocialMiner does not support redundant topologies for high availability. " > Section: Task Routing Deployment Requirements. " You can install only one SocialMiner machine in the deployment " As per Social Miner documentation: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/socialminer/socialminer_116/user_guide/guide/cusm_b_cisco-socialminer-user-guide-release/cusm_b_cisco-socialminer-user-guide-release_chapter_0110.html " SocialMiner has a single-server, all-in-one, small or large deployment model. You cannot use a load-balancing, split data-center deployment. There is no replication. The solution is not redundant. The best availability solution for SocialMiner is to back it up at a second location using a scheduled backup. In the event of a site loss, you then restore into a new VM. " However compatibility matrix lists Social Miner as one of the components under Load Balancers section. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/ucce_compatibility/matrix/ucce_11_6_x_compat.html Social Miner needs to be removed from the list. Conditions: NA
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