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Cisco Bug: CSCvt09510 - textagentstatedetail and other text based tables entries are written using Inactive resource ID

Last Modified

Oct 19, 2020

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.6(2)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.6(2)

Known Affected Releases

11.6(2)

Description (partial)

Symptom:
Agent Resource ID was changed, the textagentstatedetail and other text based tables entries are written using Inactive resource ID. The CCDR/ACDR/ASDR tables are using the new active resource ID.

Conditions:
Below Bean Exception is seen in MADM logs when updating any resource :

84915: Feb 11 07:50:24.222 CET %MADM-LIB_CFG-7-UNK:[http-bio-443-exec-21] NotifyRoutingandQueuingTopic: BeansException while defining JMS publisher from jms-appadmin-config.xml: Exception=org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'routingandqueuingPublisher' defined in URL [file:/opt/cisco/uccx/conf/jms-appadmin-config.xml]: Initialization of bean failed; nested exception is org.springframework.beans.ConversionNotSupportedException: Failed to convert property value of type 'org.springframework.jms.core.JmsTemplate' to required type 'org.springframework.jms.core.JmsTemplate' for property 'template'; nested exception is java.lang.IllegalStateException: Cannot convert value of type [org.springframework.jms.core.JmsTemplate] to required type [org.springframework.jms.core.JmsTemplate] for property 'template': no matching editors or conversion strategy found
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